COVID-19 PROTOCOL Phase 4 Update
OUR FRONT DOOR IS LOCKED AT ALL TIMES!! NO ONE but staff is allowed in the building (FedEx and UPS can bring in big boxes if necessary) until further notice. For everyone’s protection, our staff must take their temperature at home every day before coming to work and answer questions (yes or no) when they arrive related to temperature and possible exposure to others who might haveCOVID-19. Answering YES to any question requires staff to go home immediately. Vendors & visitors must sign in and answer the same questions.
GLOVES AND MASKS:
We wear a mask at all times (unless in a room alone). Wearing gloves is optional within the building but advised if opening the door for packages/mail or bring anything outside, to a client. If not, hand sanitizer is used after handling.
Desks, computer keyboards, mice, and phones are wiped down with Rescue® wipes when staff first arrives in the morning and periodically throughout the day. We limit the number of people who use each computer work-station and phone to avoid sharing germs. We also periodically wipe down the entire desk, credit card machine, copy machine, etc. throughout the day with a Rescue® wipe and again when you leave for the day.
We are open from 9 AM – 5 PM, Monday, Tuesday, Thursday and Friday. Wednesdays until 6 PM and Saturdays until 2 PM. Pets who need rabies and leptospirosis vaccinations definitely need to come in, and other vaccinations as well. Annual exams may need to be pushed back a bit to allow for vaccinations, sick animals and, of course, for emergencies. Dr. Weiner is scheduling appointments on Monday, Tuesdays, Thursdays and Fridays from 9 AM - 11AM and 3 PM - 5 PM; surgeries on Monday and Thursday from 11 AM -3 PM. Dr. Rothstein is performing surgery on Tuesdays from 10 AM – 2 PM and working on Wednesdays from 9 AM – 6 PM. Dr. Weiner is off on Wednesdays. Both doctors alternate Saturdays.
Puppies and Kittens MUST been seen for their shots.
Please go to our Website to fill out the necessary paperwork before coming to your appointment. Go to: www.CountyAnimal.com->Client Information tab->online forms. Completed forms (and any other papers you have about the pet, e.g., previous vaccination records, adoption papers, etc.) should be attached to an email, and sent to [email protected] Once we receive everything, we will have your chart prepared and entered into the computer to make your visit run smoother.
We offer virtual appointments as well if clients would rather discuss an issue with their pet over the phone with the doctor and send a picture or a video of their pet showing the problem. If it is something that can be dealt with over the phone with or without pictures, then it saves the client time coming into the office, especially if your pet gets very anxious coming to the veterinarian, or is not mobile, it’s easier from home. You simply down load the TeleTails app (on iPhone or Android), enable notifications, create a profile, our code is COUNTY. Call the office to schedule an appointment. When it the time of your appointment, At time of appointment, client must request the consult on their end (iPhone, iPad, tablet, computer, etc.). Payment is made through the app.
PROTOCOL WHEN CLIENTS ARRIVE for a scheduled appointment:
You should call us from the parking lot and technician will go out and retrieve your pet. No one is to accompany the animal into the hospital. If they wish they can watch through the window. Dr. Weiner and Dr. Rothstein will be on the phone during the exam (or talk thru the window). When the appointment is over, a Receptionist will either pick up the phone or call you on your cell phone to pay your bill over the phone, preferably by credit card. The tech will bring you a copy of your invoice and credit card receipt when they bring your pet back to you. If any medications are dispensed, you will receive them at this time as well.
For food and medications – if you are not here for an appointment, please call in advance to order what you need. At that time, we will take the payment over the phone and leave your order it in the vestibule labeled with your name and your pet’s name. You can then pick it up at your convenience, even after the office is closed. If you do not pay in advance, we cannot leave the food or medication in the vestibule. We will accept payment when you arrive to pick up the medication/food, and we will bring it out to you.
If we are out of the food you need, please go to our website www.countyanimal.com. Under Resources tab, click “Shop Online” and order. Remember to order before you are completely out of food!! Many distributors and manufacturers are experiencing some delays in delivery.
If you have any questions don’t hesitate to reach out to any of us.
Dr. Robert Wiener, VMD
Dr. Susan Rothstein, DVM
And the Staff of County Animal Hospital